legal services – Law and Innovation

Much of the conversation has been on the impact of technology on the delivery of legal services and the changes that the profession will undergo in the coming years. Extremely relevant points have been made and discussed in both the partner meetings and blogs, demonstrating that the firm is live to the evolution that the profession is undergoing. One aspect that has been somewhat more on the periphery has been the societal changes behind the push for transformation.

I had the opportunity to attend and speak at the Canadian Elder Law Conference this past week and gain a better understanding of the practical realities that are facing the profession in light of a shifting demographic. For the first time in Canadian history, the percentage of the population over 65 is greater than the population under 15. While we have been focusing largely on the increase in technology that the profession has at its fingertips, there are a growing number of potential clients that will inevitably need our services but may not understand the technology we will be employing. This requires those of us that will be working with elders to appreciate the impact of technology on this growing demographic.

I do not dispute that a willingness to innovate is going to be essential, nor do I suggest that those 65+ are incapable of using or appreciating technology. I do think, however, that as we seek to integrate new methods and technologies that we take into consideration the impact that may have on our clients. Creating more affordable services will greatly benefit our senior clients and, as the baby boomers get set for retirement, this portion of the population will be facing a society that is increasingly more tech savvy.

We must be sure to balance our reliance on technology with the very personal service that our aging clientele has become accustomed to. It cannot be our approach to either assume our client understands technology or require them to familiarize themselves with it in order to benefit from an affordable service. Nor should we assume that technology will be able to replace the personal aspect of our profession, such as the interview in which a lawyer conducts an assessment for testamentary capacity. It is this personal interaction that sets us apart from machines such as IBM’s Watson. And it is this interaction that clients appreciate, along with getting the job done for a fair price.

How can we balance our growing use of technology with an aging population?

In Blueprint for Change, William Henderson states that the future is bleak for law graduates in the United States because the job market is increasingly uncertain. He writes, “our current legal education is likely to enhance the human capital of our students, but in the emerging economic environment, the benefits of that education are insufficient to pay back its cost […]. The issue is whether the education we offer is able to adapt to the rapidly changing legal industry.”

According to Henderson, the current market is unable to sustain the large numbers of law graduates, and while law schools are having some difficulty filling seats, which ultimately leads to difficulty in finding professional employment for their graduates, they continue to offer attractive financing packages to perspective students, which increases enrollment (and ultimately increases the debt load of graduating students). Additionally, while law schools train students via traditional education models, companies that offer legal products and services (but are not classified as law firms) are becoming increasingly attractive alternatives to hiring lawyers. This in turn decreases the demand for lawyers and leaves many law graduates with an inability to find work in private practice. As Henderson states, “by removing the lawyer from the value chain, cost goes down, quality goes up, and service delivery time becomes faster.”

While Henderson’s research is based on American law schools, I believe that in an era where the legal profession is changing to accommodate self-represented litigants and the entry of ‘do-it-yourself’ products on the legal market, this research adds an extra layer of understanding when it comes to envisioning our futures as lawyers. As my colleague Salman outlined in his blog post “Surviving the Technological Threat,” we have been hearing from our speakers and professors throughout the semester that our current method of practicing law is in danger of changing significantly with respect to new technologies and new methods of outsourcing legal work.

Henderson suggests deviating from the traditional structure and tailoring legal education to fit labour market outcomes, but this does not seem entirely practical for Canadian law schools. While the Canadian legal market is increasingly saturated, we have yet to experience the demise of traditional legal education as Henderson sees it, likely because we have far fewer law schools than the US, and despite our tentative adherence to Maclean’s yearly rankings, our country has yet to implement a tier-based system. As Salman also points out, it is unlikely that the introduction of new technologies will change the legal landscape as a whole. Rather, these technologies will likely assist lawyers to provide more efficient legal services, particularly if lawyers are free to concentrate on more complex legal issues that are outside the scope of these products and technologies.

Tag: legal services

Technology and the Aging Client

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